Legal

Terms of Service

Effective: May 10, 2026

These Terms of Service ("Terms") govern your access to and use of OneExpert's website, web application, APIs, and related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. The Services

OneExpert provides dental credentialing software that uses AI and human credentialing experts to assist with provider enrollment and re-credentialing across dental insurance networks. The Services are provided to businesses (dental practices, dental service organizations, and similar organizations) and not to consumers.

2. Accounts and authority

  • You must be at least 18 and authorized to bind your organization.
  • You are responsible for the accuracy of information you provide and for all activity under your account.
  • You must safeguard credentials and immediately notify us of any unauthorized access.
  • We may suspend or terminate accounts that violate these Terms or pose a security risk.

3. Subscription, fees, and taxes

  • Pricing is described on the Pricing page or in your order form. Per-application and subscription pricing are both available.
  • Fees are billed in advance and are non-refundable except as required by law or expressly stated.
  • You are responsible for taxes other than those based on our net income.
  • We may modify pricing on at least 30 days' notice for the next billing cycle. Continued use after the notice constitutes acceptance.
  • Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

4. Customer data and license

As between the parties, you retain all right, title, and interest in the data, documents, and content you upload ("Customer Data"). You grant OneExpert a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely to provide and improve the Services and to comply with law. We may also use de-identified and aggregated data that cannot reasonably be linked back to you for security, analytics, and product improvement.

5. Acceptable use

You will not, and will not permit any user to:

  • Use the Services in violation of law or any third-party rights;
  • Upload content you are not authorized to upload, or content that infringes IP rights;
  • Attempt to access the Services except through interfaces we provide, or scrape, crawl, or use bots not authorized by us;
  • Reverse engineer, decompile, or attempt to derive the source code, except where such restriction is prohibited by law;
  • Probe, scan, or test the vulnerability of the Services without our prior written consent;
  • Interfere with or disrupt the Services or any other user's use of the Services;
  • Use the Services to develop a competing product.

6. Third-party services

The Services interoperate with third-party systems (including insurance payer portals, CAQH ProView, and verification entities). We are not responsible for the acts, omissions, downtime, or decisions of any third party. Your use of third-party systems is subject to those third parties' terms.

7. AI features and human-in-the-loop

The Services use AI to assist with form completion, document parsing, and workflow routing. AI outputs may be incomplete or incorrect. You are responsible for reviewing applications and documents before submission unless we have agreed in writing to submit on your behalf. Human credentialing experts assist with complex cases as part of the Services, but OneExpert does not guarantee any specific outcome, approval, timeline, or fee schedule with any insurance payer.

8. Intellectual property

OneExpert and its licensors own all right, title, and interest in the Services, including software, models, content, and trademarks. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during your subscription term solely for your internal business purposes. All rights not expressly granted are reserved.

9. Confidentiality

Each party will protect the other's confidential information with the same care it uses for its own confidential information (and at least reasonable care), use it only to perform under these Terms, and disclose it only to personnel who need to know and are bound by confidentiality obligations.

10. HIPAA, security, and PHI

If your use of the Services involves Protected Health Information, the parties will execute a Business Associate Agreement (BAA), which controls in the event of a conflict with these Terms with respect to PHI. Our security practices are summarized in our Privacy Policy and the HIPAA Notice.

11. Service levels and support

We will use commercially reasonable efforts to provide the Services in accordance with any service level commitment in your order form. Outside of an executed SLA, the Services are provided on an "as available" basis.

12. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR IN AN ORDER FORM, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ONEEXPERT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY APPLICATION WILL BE APPROVED, ACCEPTED, OR PROCESSED WITHIN ANY SPECIFIC TIMEFRAME BY ANY PAYER. STATEMENTS REGARDING TIMING OR OUTCOMES ARE ESTIMATES AND NOT GUARANTEES.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO ONEEXPERT IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, AND (B) ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS APPLY REGARDLESS OF THE FORM OF ACTION (CONTRACT, TORT, STATUTE, OR OTHERWISE).

14. Indemnification

14.1 By you

You will defend, indemnify, and hold harmless OneExpert, its affiliates, officers, directors, employees, and agents from any third-party claim arising out of or relating to (a) your or any user's violation of these Terms, applicable law, or third-party rights; (b) Customer Data; or (c) your use of the Services in combination with services or data we did not provide.

14.2 By OneExpert

We will defend you against third-party claims that the Services, used as authorized, infringe a U.S. patent, copyright, or trademark, and indemnify you against finally awarded damages or agreed settlements. Our obligation does not apply to claims arising from Customer Data, modifications to the Services not made by us, or use of the Services in combination with materials we did not provide. As your sole remedy, we may modify the Services to be non-infringing, obtain a license, or terminate the affected Services and refund any prepaid unused fees.

15. Term and termination

  • These Terms apply from your first use of the Services until terminated.
  • Either party may terminate for material breach not cured within 30 days of written notice. We may suspend the Services immediately for security risks, non-payment, or violations of Section 5.
  • Upon termination, your right to use the Services ends. We will make Customer Data available for export for 30 days, after which we may delete it (subject to legal retention obligations).
  • Sections 4, 5, 8, 9, 10, 12, 13, 14, 16, 17, and 18 survive termination.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The parties agree to bring any dispute exclusively in the state or federal courts located in San Francisco County, California, except that either party may seek injunctive relief in any court of competent jurisdiction. Each party waives any right to a jury trial. Any claim must be brought within one year after the cause of action accrues or be forever barred.

17. Export, sanctions, and U.S. government users

You will comply with U.S. and applicable export-control and sanctions laws. You represent that you are not located in, nor a national of, any country subject to comprehensive U.S. sanctions and are not on any restricted-party list. The Services are "commercial items" with only the rights specified in these Terms.

18. General

  • Entire agreement. These Terms, together with any order form, BAA, and policies referenced here, constitute the entire agreement and supersede prior agreements.
  • Order of precedence. In a conflict: (1) BAA (for PHI), (2) executed order form, (3) these Terms, (4) documentation.
  • Assignment. You may not assign without our consent; we may assign in connection with a merger, acquisition, or sale of assets.
  • Notices. Notices to OneExpert must be sent to legal@oneexpert.ai. Notices to you may be sent to your account email.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
  • Severability. If any provision is held unenforceable, the rest remains in effect.
  • No waiver. A failure to enforce a right is not a waiver.
  • Independent contractors. The parties are independent contractors, not partners or agents.

19. Changes

We may update these Terms from time to time. Material changes will be communicated via the Services or by email to account administrators and take effect on the date stated in the notice. Continued use after the effective date constitutes acceptance.